Privacy Policy

Privacy Policy

Last updated: September 23, 2026

Who We Are

Straw Hat Plumbing is a plumbing service business serving homeowners and businesses throughout Montgomery County and surrounding communities in Maryland. This Privacy Policy explains how we collect, use, and protect information you provide when you use our website or contact us about plumbing services.

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at info@strawhatplumbing.com.

Information We Collect

We collect information that helps us respond to your questions, provide estimates, schedule services, and communicate with you. This may include:

• Your name
• Your phone number
• Your email address
• Your service or property address
• Information about your plumbing needs or service request

You may provide this information when you submit a contact or quote form on our website, call us, or interact with our advertising and lead-generation forms.

If you choose not to provide certain information, we may not be able to respond to your request, provide an estimate, or schedule the requested service.

How We Use Your Information

We use the information you provide to:

• Respond to service requests and questions
• Provide quotes and estimates
• Schedule and coordinate plumbing services
• Communicate with you about your service
• Follow up regarding requests or appointments
• Improve our website, services, and customer experience
• Measure and improve the effectiveness of our advertising

We do not sell or rent your personal information.

Analytics & Advertising

We use analytics and advertising technologies to understand how visitors use our website and to measure the effectiveness of our marketing.

These may include Google Analytics, Google Tag Manager, Google advertising services, and Meta (Facebook and Instagram) advertising technologies. These services may use cookies, pixels, tags, and similar technologies to collect information about website visits, interactions, and advertising activity.

This information may include details such as pages visited, approximate location, device or browser information, referral sources, and interactions with our website.

You can control or block cookies through your web browser settings. Some website features may work differently if certain cookies or tracking technologies are disabled.

When We Share Information

We may share information when it is reasonably necessary to operate our business, respond to your request, or provide the services you ask for.

This may include sharing information with:

• Service providers that help us operate our website and business
• Technology, analytics, advertising, scheduling, or communication providers
• Contractors or other service professionals when necessary to provide requested services
• Professional advisers or authorities when required by law

We do not sell your personal information to third parties.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to respond to your requests, provide services, maintain business records, and meet applicable legal, tax, accounting, or other business requirements.

When information is no longer reasonably needed, we may securely delete or dispose of it.

Your Choices

You may contact us at info@strawhatplumbing.com if you would like to:

• Ask about the personal information we have about you
• Request access to certain information
• Request correction of inaccurate information
• Request deletion of information where applicable
• Ask questions about how your information is used
• Opt out of certain marketing communications

Some requests may be subject to applicable legal requirements and exceptions.

Maryland Residents

Straw Hat Plumbing serves customers throughout Maryland, including Montgomery County and surrounding communities.

Maryland privacy laws may provide certain rights regarding personal information depending on who you are and how your information is processed. Where applicable, you may have rights to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions and requirements.

To make a privacy-related request, contact us at info@strawhatplumbing.com.

Third-Party Websites and Services

Our website or advertisements may contain links, integrations, or features provided by third parties. Those third parties may collect or process information according to their own privacy policies.

Straw Hat Plumbing is not responsible for the privacy practices of third-party websites or services that we do not control.

Security

We take reasonable steps to protect the personal information we collect and maintain. However, no website, online service, or method of transmitting information over the internet can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal requirements.

When we make changes, we will update the Last updated date at the top of this page.

Questions?

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact:

Straw Hat Plumbing
Email: info@strawhatplumbing.com
Phone: 240-453-4789
Service Area: Montgomery County and surrounding communities, Maryland